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Retrieve your money efficiently with the help of the best collection agencies in Perth

  • Specialisation - We chose various collection agencies that specialise in different kinds of debt, like consumer and commercial debt.
  • Experience and credentials - We also picked agencies that have more than three years of experience in the industry and adhere to guidelines outlined by the Australian Securities & Investments Commission (ASIC).
  • Track record - We checked whether these collection agencies have good track records and a good reputation among their past clients.
  • Professionalism - We looked at whether they always treat their clients and debtors with respect and honesty. We also checked whether they quickly answer calls and emails.
  • Price fairness - We also considered whether their prices are fair considering the speed and effectiveness of their services and their track record.

I’ve been in a bit of a bind lately because someone owes me a significant amount of money and hasn’t paid up. It’s been a frustrating experience, especially because I wouldn’t want this debt to drive a huge wedge between our relationship.

Thankfully, I found a great solution: collection agencies. These professionals are the ones who are equipped with the manpower and legal knowledge necessary to successfully collect debts without too much trouble for both parties.

Here are some reliable ones in Perth that I think are worth checking out.

1. Active Debt Recovery

active-debt-recovery

Address: 230/1101 Hay St, West Perth

Phone number: +61 8 6555 1840

Business hours: 8:00 AM – 5:00 PM (MON-FRI)

Website

Google reviews score4.8/5
Facebook reviews score5/5
Total reviews4.9/5
Score consistency4/5
Specialisation5/5
Experience and credentials5/5
Track record5/5
Professionalism5/5
Price fairness5/5

One of my prime choices to assist me with my issue is Active Debt Recovery. Founded in 2012, they’ve more than a decade of experience helping businesses and individuals get their money back.

The best thing about them is their wide range of tools for debt collection. To get optimal results, they can track down debtors, report non-payers to credit bureaus, and even make personal visits to encourage payment.

If all else fails, they can also take legal action by bringing your case to court.

It’s also a good thing that they have a “no win, no fee” policy, meaning you only pay if they successfully recover your debt. Plus, there are no hidden fees or memberships to worry about.

The only thing I dislike is that they have a minimum threshold for debts ($500) they can collect. 

Pros

  • 12 years of experience
  • Wide range of debt collection services
  • No win, no fee policy
  • No hidden fees
  • Offers free consultations

Cons

  • $500 minimum threshold
  • Unavailable on weekends

I was able to get my money back within a week!

“Thanks to Steve, Jamie & the team I was able to get my money back within a week! They work fast, communication is superb and I would highly recommend them to anyone who needs help with debt recovery.”

-Dylan Cransworth, Google Reviews

They are very professional and very efficient

“I highly recommend Active Debt Recovery Perth. They are very professional and very efficient, they helped us to recover the full amount of debt. Really appreciate it!”

-Karen Wu, Google Reviews

2. Marshall Freeman

marshall-freeman

Address: 33 Tallebudgera Creek Rd, Burleigh Heads QLD 4220

Phone number: +61 1300 309 181

Business hours: 7:00 AM – 5:00 PM (MON-FRI)

Website

Google reviews score4.2/5
Total reviews4.2/5
Score consistency5/5
Specialisation5/5
Experience and credentials5/5
Track record4.5/5
Professionalism5/5
Price fairness4.5/5

With 23 years of experience in the industry, Marshall Freeman is a veteran in providing debt collection services across Australia. They specialise in both personal and commercial debt collection.

One thing I really like about this agency is its unique two-step slow-payer system that allows businesses to collect debts themselves using Marshall Freeman’s letterhead and reminder stickers. This is totally free if you’ve successfully collected debts without their direct involvement.

If their direct assistance is necessary, they won’t charge any commission fees until they’ve successfully collected the debts. However, they’ll still charge an $85 monthly membership fee.

It’s also worth mentioning that they have an online client portal where you can track their progress in collecting debts. You can learn more by contacting them for a free initial consultation.

Unfortunately, some people had bad experiences with them, as it sometimes took them weeks to collect debts.

Pros

  • 23 years of experience
  • Has free letterhead and reminder stickers
  • No collection, no commission policy
  • Has an online client portal
  • Offers free consultations

Cons

  • Sometimes takes weeks to collect debts
  • Has an $85 monthly membership fee

Has been very helpful through the lodgement of debts process

“Marshall Freeman has been very helpful through the lodgement of debts process. Looking forward to working with them for debt recovery.”

-Jamie & Karen Croker, Google Reviews

Did an absolutely phenomenal job helping me out with my issues

“James did an absolutely phenomenal job helping me out with my issues. Hope he gets rewarded for his efforts generously”

-Chris Ferrao, Google Reviews

3. CCSG Collect

ccsg-collect

Address: Level 4/10 Park Rd, Hurstville NSW 2220

Phone number: +61 1300 721 459

Business hours: 8:30 AM – 5:00 PM (MON-FRI)

Website

Google reviews score3.8/5
Total reviews3.8/5
Score consistency5/5
Specialisation4/5
Experience and credentials5/5
Track record5/5
Professionalism5/5
Price fairness5/5

CCSG Collect is an excellent choice for businesses that are owed large amounts by another business or a client. A subsidiary of the CCSG Group of Companies since 2005, they specialise in business debt collection for medium-sized businesses and large corporate organisations.

While I’m unable to enjoy their services as an individual, I’m still impressed with the way they do business. Each client gets a dedicated account manager who will help them devise a solid strategy on how to collect their debts efficiently.

Your manager can even assist with legal and investigation matters should the debtor choose to play hardball with your money.

I also love that they don’t charge any fees until they’ve successfully recovered your money. They also have no hidden or additional fees.

Sadly, they only assist in collecting debts that are valued at $1,500 and above. 

Pros

  • 19 years of experience
  • Specialises in business debt collection
  • Assigns an account manager for each client
  • No recovery, no fee policy
  • No hidden fees

Cons

  • Can’t help with personal debts
  • $1,500 minimum threshold

Has been very helpful to retrieve the debt for our company

“The whole team has been very helpful to retrieve the debt for our company. They acted instantly on every stage promised and we can track the progress and every email/ mail being sent or received on the client portal. No hidden fees or charges. Very satisfactory result and will definitely recommend to others”

-Cecelia Li, Google Reviews

Best collection agency I’ve worked with so far

“Efficient and effective on chasing and giving timely feedback, best collection agency I’ve worked with so far.”

-Libra Mao, Google Reviews

4. First International Debt Collection

first-international-debt-collection

Address: 237 Adelaide Terrace

Phone number: +61 411 737 723

Business hours: Available 24/7

Website

Google reviews score4.3/5
Facebook reviews score5/5
Total reviews4.6/5
Score consistency4/5
Specialisation5/5
Experience and credentials5/5
Track record4.8/5
Professionalism5/5
Price fairness5/5

Do you think your debtor has skipped town? First International Debt Collection might be able to help you! Operating since 2008, they offer services like recovering debts from rental properties, handling court actions, and tracking down debtors.

What makes them stand out is their global reach. They can chase down debts anywhere in the world! They also have access to specialised tenancy databases, which helps them recover rental debts more efficiently.

Thankfully, they have a “no collection, no fee” policy, so you won’t have to pay them until they actually retrieve your money. It’s also good that they also don’t have those annoying membership fees, which can add up costs pretty fast.

However, it should be noted that pursuing debt outside of the country can be a lengthy process altogether. It might take them weeks before they can deliver substantial results.

Pros

  • 16 years of experience
  • Can chase down debts anywhere in the world
  • Has specialised tenancy databases
  • No collection, no fee policy
  • No membership fees

Cons

  • May take weeks to collect debts

I wish I had engaged him earlier

“I owned a catering business and cafe and had many catering clients in arears in paying their catering invoices. In total, it was a large sum of money. I asked Richard Adams from First International to take over the debt collection for me and I had my owed money from these clients in my account within a few weeks. I wish I had engaged him earlier. Would definitely recommend First International if you have any debts owing to you.

Cheers

Vikki”

-Vikki O’Neill, Google Reviews

Did a very efficient (inexpensive) job much to our satisfaction

“Our company used Mr. Adams at FIDC to collect some overdue accounts and his firm did a very efficient (inexpensive) job much to our satisfaction. We intend to employ them again if it becomes necessary.”

-Colin Cook, Google Reviews

5. Get Paid Debt Collection

get-paid-debt-collection

Address: 3/14-16 Irwin St

Phone number: +61 8 9220 4440

Business hours: 9:00 AM – 4:30 PM (MON-FRI)

Website

Google reviews score4.8/5
Total reviews4.8/5
Score consistency5/5
Specialisation4/5
Experience and credentials5/5
Track record5/5
Professionalism5/5
Price fairness5/5

Another debt collection agency I’m particularly interested in is Get Paid Debt Collection, a subsidiary of the Perth law firm Curael Law. They have almost 40 years of experience in the industry assisting clients recover their money via legal means.

That includes sending legal demand letters, negotiating payment plans, and even taking court action if needed. What separates them from the competition is that they don’t charge commissions; instead, they have fixed upfront fees.

That’s a huge plus for me, as it ensures I can keep all of the money I was owed. They also offer an online portal where clients can manage their cases and track payments.

The only major issue I have with them is their inflexibility, as they’re mostly limited to relying on legal actions to get the debtor to comply. Things could get messy and expensive should the issue be taken to court.

Pros

  • Almost 40 years of experience
  • Doesn’t charge commissions
  • Has fixed upfront fees
  • Has an online client portal

Cons

  • Limited mostly to using legal actions
  • Mostly focused on business-related debts

Very helpful in getting our debt collected

“Nigel and team were very helpful in getting our debt collected. They issued a demand letter within hours of our request. Not only they helped us collect the debt but at a very minimum cost. Thank you!”

-Annie Chi, Google Reviews

Did a fantastic job in recouping what was owed

“We have used Get Paid for some time now. Our most recent interaction was with a difficult client and the staff at Get Paid did a fantastic job in recouping what was owed. Highly recommend this service, and will continue to use it in the future.”

-Donna Richardson, Google Reviews

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